Returns Policy

Got something to return?

We're sorry it wasn't quite right! But good news, Ozmosis is committed to customer satisfaction, that’s why we made it a free & easy 2 step process.

Change of mind returns: Return your full priced online purchase within 30 days of receipt and we will issue you a full refund for the product. All returned items must be in their original condition. Sorry, we don't offer exchange online at this time...HOWEVER, you are able to exchange in any of our stores if they have the correct colour or size of the specific item you have purchased online.

Faulty Item returns: Return your faulty online purchase within 30 days of receipt and we will issue you a full refund for the product AFTER the item has been returned and assessed. This is to verify no warranty breaches have taken place. Please check out our warranty page for more information. 

Step 1: Read and Agree to returns policy

Do you meet the below criteria? If so check the box and move on to printing your label. 

I have read and agree to the Ozmosis returns policy

STEP 2: Pack & Label your item(s)

Other common questions about our Returns and policy can be found here, on our FAQ's page. Please allow 7-10 business days to receive your refund.