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Returns Policy

Got something to return?

Our warehouse remains open to accept your returns. Please allow 7 - 10 days for your refund to be processed before contacting customer service.

We're sorry it wasn't quite right! But good news, Ozmosis is committed to customer satisfaction, that’s why we made it a free & easy 2 step process to return full price goods if you change your mind.

Change of mind returns: Return items from your online purchase within 30 days of receipt and we will issue you a full refund for the product. Except for any purchases made between November 1st - December 21st which are able to returned up until January 21st.

All returned items must be in their original condition. Sorry, we don't offer exchange online at this time...HOWEVER, you are able to exchange a product that wasn’t right in any of our stores for equal or greater value (if exchanging for a product of greater value, the price difference must be paid in store). Product must be in original condition with proof of purchase and original tags attached.

This change of mind return right does not apply to sale or clearance items.

Please ensure your return is within the returns period, all orders outside of this will be returned to sender. Note this time limit and any processes or procedures outlined apply only to our change of mind returns and do not in any way impact upon, deny or derogate from non-excludable consumer guarantees provided under the Australian Consumer Law or similar laws.

Ozmosis carry a lot of different brands and they all have their own warranty policies.

Many of our suppliers provide specific warranties covering some or all of their products.  Please see the below brands for all warranty details. If your item is not one of the below brands, please contact [email protected] for information on how to proceed.

In addition to any specific warranties that may apply, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Step 1: Read and Agree to returns policy

Do you meet the below criteria? If so check the box and move on to printing your label. 

1. Within timeframe

Item was returned within 30 days of purchase.

2. Product Condition

The item has not been worn, marked, used or damaged, and includes all original tags, stickers and packaging.

3. Online Only

Item was purchased via the offical online store.

4. Not Sale Item

Sale items are not able to be returned. Your refund will not be processed if product is a Sale item.

STEP 2: Pack & Label your item(s)

Any items being returned need to have an Australia Post returns label on them. You can generate this label by following the link below. Please pack your return in its original re-usable packaging.

Generate Returns Label

Other common questions about our Returns and policy can be found here, on our FAQ's page. Please allow 7-10 business days to receive your refund.

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