Returns Policy

Got something to return?

We're sorry it wasn't quite right! But good news, Ozmosis is committed to customer satisfaction, that’s why we made it a free & easy 2 step process.

Return your full priced online purchase within 30 days of receipt and we will issue you a full refund for the product. Unless faulty, all returned items must be in their original condition. Sorry, we don't offer exchange.

Please note: we cannot offer a refund on sale items, any sale items will be returned to sender.

Step 1: Read and Agree to returns policy

Do you meet the below criteria? If so check the box and move on to printing your label. At this time, we are not able to accept returns in store, but we are working on it!

I have read and agree to the Ozmosis returns policy

STEP 2: Pack & Label your item(s)

Other common questions about our Returns and policy can be found here, on our FAQ's page. Please allow 7-10 business days to receive your refund.